Help Centre

Make Time?

Most of our products, unless stated otherwise, are made to order, the make time is approx 2 weeks. If there are any delays in production we e-mail in advance. This time excludes shipping time, please allow the following additional time; UK is 2-3 working days, for international orders its 7-10 days.

Shipping?

We ship internationally

Countries we ship to include:

UK, Spain, Italy, France, Germany, Sweden, Switzerland, Austria, Greece, Malta, USA, Canada, Australia, New Zealand, China, Japan, South Korea, Thailand, Norway, Iceland, Montenegro, Mexico, Albania, Russia.

Please fill in your address at check out and the price will change accordingly.

Orders to the EU may be subject to VAT, customs fees, and handling charges on delivery. These are the responsibility of the customer.

Collections?

We offer collection from our studio in Manchester simply select this at checkout. Opening hours vary.

Collection address:

Altogether Otherwise

6-10 Hanover street

Manchester

M4 4BB

Returns & Refunds Policy?

We want you to love your NOTS purchase. We accept returns on all standard, non-custom stock items within 14 days of delivery. Items must be returned unworn, unwashed, and in their original condition.

Bespoke & Made-to-Order Items: Under UK consumer law, items that are made bespoke, custom-tailored, or crafted as 1-of-1 commissions are non-refundable unless they arrive faulty. Please ensure you measure yourself correctly using our size guides before purchasing clothing.

Faulty Items: If there is a fault with your purchase, please contact us immediately at shopnots@outlook.com with your order number and a photo of the fault so we can arrange a repair, replacement, or full refund. [1, 2]

Return Shipping: Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service.

Size Guides?

See the size guides we work to for women’s clothing here